[2022] Guildmate got banned mistakenly?

I have deleted a post where a support ticket was shared showing a player’s private details.

As per community guidelines, do not share tickets from support agents here please.

I encourage you to contact support directly and privately if you wish to discuss a ban, but more importantly, if the BANNED player has questions I encourage them to contact support directly to have their questions answered and then if you have questions, you can ask that player directly and they can share what they want about the situation.

IP2 staff will never discuss the contents of a ticket with another user because we value all our players’ privacy highly.

I will leave this topic open as long as no more private conversations or private details are shared here. If they are shared again I will have to lock this post as sharing private information is very serious.

In regards to the topic of players having accounts banned and unbanned etc.:

• Account bans are only performed on accounts where cheating has occured.

• Account sharing is not cheating, although we do not encourage hot seating. If you believe you’ve been banned for account sharing, most likely one of the people sharing the account was actually cheating, and it has nothing to do with the account sharing itself.

• An account may be unbanned in the case, the player has never cheated before, the cheating wasn’t severe and the team member reviewing the case believes there is sufficient reasons the player has learned their lesson and will not cheat again. These reasons rarely have anything to do with anything the appealing player says to us, you can’t sweet talk your way out of a ban.

• Most accounts that are banned for cheating are not unbanned - ever.

• If an account was banned for cheating once, unbanned and then cheats again - they will be permanently banned.

• There is no compensation to players or Guilds for bans, unless the Guild Leader reported their own member for cheating before a ban and we saw the report after the ban was made already (but if the player was reported after the ban was made, still no compensation).

• We have auto hack detection in addition to every ban going past at least 2 staff members, as well as strict banning guidelines AND if there is any doubt as to whether someone is cheating or not - we don’t ban, to avoid any issues.

Hopefully this helps clear some things up.

I think the general law in life is to never say never about anything.

Since we implemented all those factors though, we haven’t had to unban anyone due to a mistake:

We have auto hack detection in addition to every ban going past at least 2 staff members, as well as strict banning guidelines AND if there is any doubt as to whether someone is cheating or not - we don’t ban

@Lily there could be any number of reasons factoring into this.
Just because 20K trophies were earnt in a week doesn’t mean they were all gotten through cheating for example. I cannot discuss any individual cases, and we don’t detail cheating at all as we don’t want anyone trying to game the system more than they already are by cheating at all.

“modification to the game or gameplay that is not available as part of the default game”