If you write a ticket and you don’t want one of the CX team to answer it my Manager will answer it.
I really think this will suffice, but if you really want me to open my DMs on here I will, but I’m not sure I’m the person you want to talk to about it either. I’d really much prefer a ticket as it sounds like whatever you want to talk about might be something I discuss with my manager afterwards regardless.
If you feel like it might upset staff or feel insulting, maybe, I don’t know what it is you’re going to write, but we literally have players threatening us IRL on the regular so whatever you’re going to write is probably just par for the course for a Friday. I don’t think you’re going to try to be insulting or to upset anyone, so whatever you’re going to write is probably going to be far less bad to read than whatever else we’ve dealt with this week.
We’re also fully aware of communication issues - I’ve been doing this for a very long time. I will say things a...