about 2 years ago - Jeto - Direct link

Hey @Kes

Have you reinstalled as well already, or just attempted to update via the app store?

about 2 years ago - Jeto - Direct link

Your hero and account data is saved onto our servers and not to your device, you can also submit a ticket and we can confirm if you account is already linked to an email address and if it isn’t we can locate it and get that set up for you.

about 2 years ago - Jeto - Direct link

Hey @LummoxJR

All the iOS tickets I have had so far have found this resolved after reinstalling, only a couple of instances where it took a second attempt at reinstalling before it was fixed.