[2020] After two weeks of waiting, can you please reply to my Support Ticket?

Hi Bronka,

I’m very sorry for the wait, we’ve had staff out sick so we have a backlog.
I’ve checked your ticket and it’s on the first page of our list so we’ll get to you soon.

Your ticket was answered today.

To be clear, the troop wasn’t missing, there was no bug or technical issue.
We can only compensate if there’s an issue.