almost 2 years ago - Kafka - Direct link

Like SilverStream, my first thought is to do connection troubleshooting, as it freezes right on the Xbox login - which usually indicates the game server is having issues connecting to Xbox Live.

Here are the connection troubleshooting steps we get people to run through:

If you still have issues after doing this troubleshooting please let me know.

almost 2 years ago - Kafka - Direct link

That’s an odd fix but glad it worked - honestly usually the first thing I suggest people do despite the IT Crowd ruining it “Have you tried turning it off and on again?” - but it’s a god tier troubleshooting step haha. I mean the connection troubleshooting was have you tried turning your router off and on again - so I was close? :stuck_out_tongue:

8 months ago - Kafka - Direct link

I’m checking with the team if there is anything we can do about this, it seems purely like a tech issue on the console though so I don’t think there’s anything we can do to the game itself to prevent this.

I’ll double check the help center says to unplug from the wall in the Xbox troubleshooting as well.

8 months ago - Kafka - Direct link

If anyone else has this issue, next time it happens can you please follow these steps and let me know if it works? If these steps work then it might tell us if there’s possibly something wrong with the way the game handles specific issues in rare cases vs it being caused by something outside our control:

  1. Press the Xbox button to open the guide.
  2. Select Settings.
  3. Select Network.
  4. Select Network Settings
  5. Select Advanced Settings
  6. Select Alternate MAC Address
  7. Select Clear