[2023] [Reported] Updated 2023.04.17 Missing artwork on android

We’re still investigating missing art as we have a couple of reports still
It seems like it’s fixed for most people at least though and we’ll keep hunting down what’s still causing it for the others

Just a little info about some of the things we’ve done/found so far:

• We rebuilt all the art - multiple times
• Art was pushed out again
• We investigated whether the builds were failing in this area specifically
• We investigated corrupted files
• We have checked the atlases
• We have investigated different parts of our hardware & network for failures which could cause missing or corrupted art files
• We have worked with the affected players to look for commonalities such as platform and region to identify whether there was a failure with a specific store, game version, connection in a specific region.
• We have asked the basic troubleshooting questions regarding connection quality, device models and storage space for example.
• We have tested extensively and the issues are inconsistent across devices and some specific art being missing we can’t reproduce at all ourselves

It seems the fixes we had in 6.9 did improve the issue for a lot of players but it hasn’t completely fixed the issue for everyone so we are still currently investigating. I’m not sure of the specifics of the fix that was in 6.9 at this time.

Thanks for the details @Sherby74 ! No ticket is needed for this.

We’re still actively investigating this.
It’s going to be raised again on Monday and I’ve sent some additional information to the development team from the info you’ve all provided, thank you so much and thank you again all for your extended patience while we do our best to get to the bottom of this issue.