[2020] [RESOLVED] CLIFFY errors! :angry:

We’re looking into this, we’ll reply once we have more information.
Thank you for reporting it (especially the people who included screenshots of the error they received).

Also please note that a CLIFFY error is just an error which alerts the team to contact certain people to investigate it, so if you saw one 8 days ago it’s completely unrelated to this weekend’s issues and you should contact support about it if it wasn’t just a once off so we can fix that for you.

Unfortunately, last weekend one of our hosts had connectivity issues which is what caused it last weekend.

I’ve notified the team of this weekend’s issues, checked and can see our game servers were online over the weekend, so while I wait for the team to investigate the error messages I’m going to be looking around to see if there was a widespread issue over the weekend with a 3rd party.

Even though we don’t work on weekends, we do play the game to make sure the events run correctly, we didn’t encounter issues here. We also get notified if our game servers lag or go down so it can be handled on the weekend but there were no game server notifications.

I’ll get more information and get back to you - just wanted to be a bit transparent about our process now as it seemed there is obviously some frustration about these issues (completely understandable) and also thought it would be good to share some of our processes for how we cover issues over weekends.

The team are still working on this but you should be seeing less errors than before.
If your Tower of Doom is broken please contact support using this link:

We’ve sent some global compensation even though not all players were affected, hopefully this helps everyone a little and their guild mates.

We will review this again once there’s more progress on the issue.