[2020] Game Crashing with new update - Xbox [INVESTIGATING]

@MistressJules and @maxna are you still having the issues with crashing?

@maxna are you still getting the purchase issue error messages?
Is the game crashing back to the Xbox homescreen without an error message?
Are there ever different error messages from the purchase issue one?
Which screens do the errors/crashes occur on?

@MistressJules is it always the same timeout error? Does it just say connection timed out or does it say Error 0001 for example? Which region are you playing in? Did you have this error at all prior to updating to game version 5.3 and it just got worse with 5.3? Or did the problems start after downloading 5.3?

I posted this in the other thread, but will reiterate here. We noticed a spike in crashes on our Friday, two days ago. We are looking into this and seeing what can be done.

We are aware that this isn’t a new issue, but we can see that it was exarcerbated on the previous Friday.

We don’t have an ETA on a fix, as we are still actively trying to find what is triggering this issue. It’s not affecting everyone, but we definitely want to get to the bottom of it.

We don’t have a live page unfortunately. When it’s fixed or we know more I will post to these forums.

This is true. If you lose a battle, then yes, and sigils. But things like chests and mail shouldn’t be lost. (If they are please contact our support asap.)

Yaaaaay!!! Great to hear.

This warms my heart more than I can say.