Hey, surprisingly the errors aren’t caused by any of those things.
Also just to clear one thing up, we didn’t deploy a fix to some players and not others, everyone on PC/mobile is on the same game version, the problem is different players are experiencing different issues which don’t have the same solution
There’s basically 3 issues:
Some players can’t connect to the game servers (investigating - the game servers are up and running so this issue appears to be somewhere else along the connection between us) (infinite loading screens, Error 16 - an asset failed to download)
Some players can’t download a file required to launch the game - we are currently testing a fix for this with the players who wrote support tickets. (Error 0100, Unknown Error, Unable to download remote config.)
Players on old mobile devices with old versions of their operating system can’t launch the game (it crashes) - most likely due to outdated hardware/OS - investigating and troubleshooting this via support ticket with the affected players.
We are based in Australia as you know so our business hours might be different from your online hours - but this issue is top priority for us so we’ll reply to these tickets as soon as we can.
For players with the first 2 issues, please try these troubleshooting steps before contacting Support:
For players with the 3rd issue (game crashes on start up on mobile devices) please try these troubleshooting steps before contacting us:
Here is a direct link to the Technical Issue form to contact us: