[2020] Heart of Rage

I’ve checked with the team and Heart of Rage is available in the Vault rewards.
It is a very rare drop.

I’ve double checked with the team and Heart of Rage is definitely available in the Vault. He is just incredibly rare.

I’ve asked the team to consider increasing his drop rate based on player feedback.

Quickly popping in with another update, we are looking at some solutions to a few of the issues mentioned in this thread.

Stay tuned.

Okay, I’m back!

We took your feedback and concerns seriously so ran some further tests.

Prior we checked the code and the drop rate was working as intended. Then, due to your concerns, we ran a test that simulated 10,000 pulls to ensure that the Heart of Rage was dropping correctly.

The good news is that it’s been dropping correctly this whole time.

And the even better news? We listened to your feedback. We have increased the drop rate, and this change is now live.

Thank you for your time and patience!

I know there may be some disappointment, but I do believe it is better overall that we have buffed this for thr future.

You’re all welcome to your feelings.

Me and Kafka pushed hard for this change for you, but I understand the disappointment of some. We won’t be reimbursing VKS used, as this wasn’t a fix. Heart of Rage was dropping as intended, but the developers listened to us when we presented your feedback and worked with us to make the situation better.

Gotta say though, sometimes doing nice things for you that you ask for ends up being a bit of a thankless task. Regardless, I am glad that the team listened to us and our case and that we could do this for you, even if some are taking after my namesake in response.

Mmmmm, salty!

I flagged a few other requests to the developers yesterday, and a few more changes will be made moving forward. (These are the ones I was particularly excited about!)

• Anyone who spent a Heart of Rage in crafting will be sent a second one!

• In the future we are making it so that these crafting recipes won’t consume the troop.

Please be aware that it will take us a few days to implement these changes. I will let you know when they have been done.

And I have to disagree, unfortunately, @Fourdottwoone. If we had communicated the way you recommended we would have been treated just the same. We have done so in the past, and it did not garner more respect, favour, or gratitude. Also, when we checked a second time we also ran tests and did our due diligence outside of just checking the code.

I know there is frustration regarding a few things at the moment, and I am sorry. However, I do feel that I must reiterate that you catch more flies with honey. I don’t take suggestions that are exceedingly rude, abusive or aggressive as seriously as those with calm reasoning.

I was aware that this change would cause upset with people that used keys.

However, it wasn’t a situation that could result in a win/win. Either we left the drop rate as it was, and garnered more anger, or we raised it as a gesture of good will, and garnered anger from those that had previously spent keys.

We decided that it was worth making the drop rate higher moving forward as it would positively impact a greater number of players.

I hope this post has shed some light on the reasoning behind the change, and the discussions that took place behind the scenes.

I in no way want to say that your feelings aren’t important, that is not what I said, meant, or intended. I wanted to point out that attacking us when communicating frustration isn’t as likely to get your problem solved, or issue looked at as discussing things with us as fellow human beings. You are entitled to your opinions, and you are entitled to voice them, I just ask that you don’t do so in a way that is excessively harmful to others.

As stated previously, we don’t have a date on when it will be going out as our team is working on it. I will post here as soon as I have confirmation.

Hello everyone, around 2 pm Aussie time we pushed the mail that contains a Heart of Rage for those that had theirs consumed during crafting.

Roughly 270 people used Heart of Rage in crafting, so if you were one of them please check your mail!