[2023] [Contact Support] Game Out of Sync Error

Hello everyone

Please submit a support ticket if you are experiencing this issue.

(For your own privacy in case more in-depth troubleshooting and or details are needed!)

Were you not even able to start the battle at all?
Because I’ve checked your account linked in your forum profile and I can see AB battles successfully played with no errors, battles started also submitted the results correctly to the game server. This basically means your Xbox went out of sync before the fact you tried to start a battle even got sent to the game server.

Or does the error happen in one of these places instead:

• When you open the Adventure Board
• When you select the Adventure
• When you select the battle
• when you select the “to battle” button to start the battle

Any additional details you could provide about when and where the error message happened exactly would be great, thank you!

Do you remember which battle it was on the AB exactly? (the position, like 2nd AB 1st battle for example) and did it happen on the same battle both times?

It’s super strange

Follow up question, this happened within the hour before you posted here hey?
Just want to make sure I’m checking the right time frame of your logs

Was there a battlecrasher in those 2 battles today for you?
I meant strange as in I can’t see the battle starting in your logs, which I’ve not had a problem with before. I was checking within the hour of you posting here, so I’m in the right time frame aren’t I?

Sorry, the issue just has me intrigued, not saying it’s difficult (not even sure of difficulty level at this point). I’m being a nerd about it. Sorry because I know on your end you’re just exasperated by it happening again!

I’m looking into it anyway, will let you know if I need any more info or if I have any more info for you later.

Ok, I found the logs, I also checked another player with the same issue.

I’m not going to completely rule out an issue with the Adventure Board on Xbox, but I would be keen to hear from more people when it happens in future.

After doing some digging, it looks like the connection got cut to the game while you were in those 2 battles.

Coincidentally there were local area outages for both of you reporting the issue when you both had the issue even though you’re not local to each other.

It is a big coincidence, both of you getting the same error message around the same time in the same game mode, both on Xbox and both having internet issues at the same time despite not being local to each other - but it’s not impossible.

So for now I have to rule it out as an issue with your ISP, but I’ve let the CX team know to keep an eye out for any more out of sync errors on Xbox in the Adventure Board so we can track any trends and patterns that emerge.

Basically, it looks like it happened due to issues with your ISP, but we’ll keep gathering more info as it becomes available.

Fingers crossed the issues with the ISP get resolved soon too and that they’re not affecting you too much if it was only noticed in the GoW adventure Board, because it looks like those issues might be ongoing currently.