[2021] [Known Issue] Kingdom of Fire offers give gem keys not gems as displayed (Playstation only)

Hi everyone,

We’re very sorry this happened and we will be compensating the Gems that were displayed in the offer to the players who purchased these offers.

We currently have a limitation which means we’ll need players who purchased the Kingdom of Fire Offers to contact our Support Team directly so we can compensate them the Gems for this issue.

All the details on the issue and how to contact us with your receipts and invite code are in a Help Center article here:
https://gemsofwar.zendesk.com/hc/en-us/articles/360004072556-PlayStation-Kingdom-of-Fire-Flash-Offers-displayed-Gems-instead-of-Gem-Keys

I’m sorry for the delayed replies, I’m currently handling the tickets by myself so there is a wait, I will be going back to working on the Gems compensation for PlayStation Players today once I’ve completed my morning tasks.

This is fine, I use google translate

Everyone who has written to us about this has either received their Gems or a response explaining how to find their receipts and/or invite code so I can help them.

Thanks for your patience while I got through the requests.

Hey team, unfortunately our support is overwhelmed at this point in time. But, the good news is we are getting more people on board to help!

I have mentioned how some people affected by this issue haven’t had their compensation, so the support team is aware. Things should start to improve next week as we do training, and our priority for the short term future is to get support under and streamline our processes.

I apologise for the delay, and wanted to let you know that we are aware there is a problem and are working on fixing it.

I understand. Unfortunately I am unable to do purchase issue tickets, so I was unable to personally resolve this issue for you.

I’m glad to hear that our support team helped you. <3