@DAeron if you have a general issue or feedback about the forum you can post it in a forum thread (so here would be good).
If it’s about something to do with your user account or something else that might be private please contact support
@icy If you want to complain about a ban you can contact support, it’s not appropriate to discuss it on the public forum. Thanks!
Unless the bug is quite old there’s no need to tag CX, while we do try to leave a tag in the title to let everyone know the status, if we miss editing the title of some it’s still unlikely we’ve missed reporting it to the team at all unless there’s literally no edit or anything on it for a very long time (2 weeks+). We’re not perfect but I think we get at least 99% of the bug reports that come through here. I apologise, if we could acknowledge everyone in a more timely way we absolutely would.
Threads that have been derailed or are duplicates of one we’ve already addressed we may leave to respond to later as sorting through irrelevant posts nad duplicates adds more work to reply - ie. we can’t simply reply about the bug, now we also have to get the thread back on track or moderate the forum by merging threads etc. but I assure you everything that comes up is either tested or passed onto the dev team (or both) the same day it appears on the forum. We check the bug reports here every day.
We don’t have time to reply to every thread but I don’t think that’s what you’re asking for anyway, just acknowledgement, which is fair.
If you could flag posts that are derailing bug report threads you are part of, they can be hidden by the community as well which means it will speed up our work in the bug reports section.
We will work on keeping the Known Issues section of the Help Center more in line with the forum reports, which is a much easier way for us to update the status of bugs as well.
@icy you were emailed with your ban reason when the ban was placed. If you didn’t see it check your spam folder.
@AWRyan and @DAeron you will be messaged by someone on the CX team before the weekend if you haven’t been already. I followed up on what happened and it seems your posts were deleted with the intention of messaging you later as dealing with bugs/feedback was higher priority than moderating your accounts. In future posts won’t be deleted unless a warning or ban is issued immediately after.
I apologise for the lack of communication, I’ve spoken with the team and it shouldn’t happen again.
@icy I’ll chase that email up today as well and DM it to you - as well as try to do a check to make sure they’re being sent properly and nothing is broken with the emails.
@awryan anyone who is banned is emailed the reason. And correct, if a post is deleted then a warning or ban should immediately follow, because posts aren’t deleted unless the community guidelines are broken. You can contact support to appeal a ban on the forum.
I don’t believe the forum tools has an option for the ban mail to come from the team member who placed it, it comes from the system - which can be set to appear as a specific user. I thought I had changed it to come from mine or Jeto’s account so I will have to double check the settings again and change it to mine.
When a user is banned the whole CX team is notified so it can be checked, although usually everyone is notified before hand to sanity check it before the ban is placed to make sure mistakes aren’t made. I’m satisfied that bans that have been placed have been correct and my manager has also reviewed some bans that were appealed and also agreed with them. Bias is something we take seriously and frankly our careers are more important than being spiteful against individuals on the forums. We’re just here to do our jobs - only a small part of which is to maintain a non-toxic, constructive environment for discussion. Bans aren’t frequent. Most people participate here in a constructive way.
I’ll review the trust level needed to flag.
I had no idea the emails weren’t working until today I’m very sorry folks. I’m looking into it as mentioned.
Working on this stuff at the moment, so live update. I’ve made the following changes and am still digging around for these ban emails:
System messages now come from Kafka, not Saltypatra.
I won’t be the one sending all of them, the messages will automatically use my username, but at least the replies will come to me if there’s an issue.
Trust level changes to access features (old → new):
Promotion from level 0 to 1 now requires:
I increased the requirement to become trust level one to help avoid any issues from flag spam from new users if there’s some drama.
I also allowed the use of the ignore function earlier because everyone should have the right to not view posts from users they don’t want to interact with.
@icy it’s not that I didn’t believe you it’s that I don’t know which information you have, as soon as you said you didn’t receive the email I added it to my to do list to see what was going on with it. Often CX will ask questions or make suggestions to ensure all bases are covered when checking something, it doesn’t mean we didn’t hear you and we’re open to follow up questions/discussion if what we suggested wasn’t the answer or wasn’t relevant. It’s usually a discussion when troubleshooting issues 
I’m just shocked the emails haven’t been working, I’m not sure if they ever worked currently. I may dig into when they stopped working later, but my priority is on fixing them for sure.
Let’s not discuss specific bans here please. If you’ve written a support ticket we will answer it when we can.
We can trial it and if it doesn’t work we’ll review it again.
I think the requirements to become trust level 2 are too high if posts need to be flagged.
Another option is to lower the requirements to become trust level 2, but that also seems dicey.
I can also check the flags over the weekend and if it’s being abused I’ll revert the change and remove the flags.
Edit:
I’m going to test ban Bramble on Monday or Tuesday when we’re both working to see what’s going on with these emails, but I think I see where the break is.
I’m running out of time to contact people in this thread about their bans and deleted posts so I have added that to my to do list for Monday/Tuesday.
I appreciate all the info you folks have given, as well as the constructive way these issues were raised in this thread. Thank you for bringing this all to my attention.
To contact support you select “support” at the top of this page and then select “submit a request” then select “ban appeal”
it’s here, the support option should be available from anywhere on the website including at the top of the forums here it’s also available in the game settings as well
Adding this to my list of things… Seems all the header links for the website are missing from the minimalist forum theme.
Not your fault! I was super confused why the support link was hard to find so you solved the mystery haha
devtrackers.gg
