[2021] Servers are experiencing degraded performance

Hey,

This can mean there’s game server performance issues on our end (however we have no server issues reported by any of our game servers for the past 4 days at the time of writing.)

If you want to be sure we have a server status page here which will show if our servers are running, degraded or down: Status – Gems of War

If our status page is all green, it means the problem isn’t on the game servers but somewhere else in the connection between your device and the servers.

If your home internet is working fine for everything except Gems of War, then it will be an issue somewhere in the connection between us. These issues are usually fixed quite quickly by whichever party has ownership of the problem.

The status page will only give information such as if the game server status is green, degraded or down.

I’ll ask the team about the lag, it may be that our logging isn’t set very sensitively for degraded performance.

@Tabu were you playing on Xbox as well or which platform?

If it’s degraded you can keep playing if you like (although I know lag is annoying!). Most times it shouldn’t cause you to lose anything, if it lags out or has a never ending loading screen at the end of a battle, you can wait until it resolves to get your rewards.

If you have any concerns about the lag affecting your rewards though I would advise against playing Delves or Guild War battles for example where there’s limited battles.

Opening chests while there’s lag is completely safe.