[2022] [More info needed] Can’t load and play game

@toxittie if you submit a request here one of our CX humans will help you recover your game account:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555

Sorry for this issue!

Can you let me know if either of these 2 things happened prior to the game freezing?

1. You opted to “download all assets” from the settings menu in game

2. A pop up appeared telling you that a further download of (insert number) mb was required and there were buttons saying okay or skip?

If it was due to either of these things, avoid downloading all assets for now or press skip the next time you’re prompted.

This is part of a known issue we are working on a hotfix for.
You should already have all the art downloaded so if you skip and avoid these prompts you shouldn’t be missing any art.

If this is NOT what happened please describe step by step in as much detail as possible as I’ll get the team looking into it as a priority.

@Jen can you please look at my question above and share those details with me too?
Sorry I just found your report and merged it here so we can tackle it in one thread.

Can you please explain in more detail what exactly happens when you click to open the game?

@SilverStream that sounds like a known issue - also please post new issues into its own thread or if one already exists about it then you can add it there, thanks! this thread is about something completely different.

all good I think you found it already