[2023] Report Targeting a Player to ban them

I know which case you’re talking about and I’m going to review it later today. We’ve also had a request that a different staff member handle the ban appeals so we’re going to do that to give the player(s) involved peace of mind.

We don’t have auto banning based on player reports for the reason you outlined - it’s too easy for players to gang up on someone to get them banned - so we never implemented any bans to trigger based off player reports (not for chat and not for cheating).

I know other games do have auto chat bans based on player reports, so it is a standard practice in games, but for me, as long as we have a block button, I’d prefer to handle the chat manually. I don’t think our chat is so toxic we need an automated system to keep up with it and I hope we never hit a point where we do need that.

There’s only 2 ways I’m aware of for a player to be banned from chat currently:

1. Spamming swear words will trigger an autoban for maximum several minutes
2. A staff member reading the chat/chat logs and manually making the ban

I prefer it if the staff member who made the ban is not the staff member handling the ban appeal where possible as well. I trust our team but 2 heads are better than one when reviewing logs and it also has the possibility to give the banned player peace of mind.

Upon reading the thread I’m locking it - it got too specific, it also became more of a ban appeal than general feedback about the community guidelines, ban procedures and policies and then there were complaints about moderating homophobic language and a reference to the holocaust - 2 things we absolutely don’t accommodate in our community and are absolutely not up for debate.

If you see someone say something in chat you think breaks community guidelines and it makes you uncomfortable send in a report and it will be actioned appropriately if it did break community guidelines.