about 2 years ago - Kafka - Direct link

Hey folks,

We’ve spoken to the team about this first thing this morning.

This is a side effect of a bandaid fix we put in for the empty stores until the hotfix patch goes live to fix it properly. I knew you would get the next week’s content a little early but thought it was going to display what you would receive correctly.

If you’ve had this problem and contact support we will send you the Weapon you were shown when you made your purchase.

This Help Center article covers the issue and has the direct link to contact support at the bottom:

We’re very sorry about this.

about 2 years ago - Kafka - Direct link

Hey,

Yesterday was the last public holiday we had after a month of many many holidays and short weeks.

We’ll be continuining to answer tickets about Tide Lash today.

@S1eepy specifically: if you’d like a refund on your 2nd purchase please contact your store’s support asap (ie. Steam, Xbox, Googleplay, App store, Playstation…) as we can’t provide refunds from here, the store that you paid handles that.

If you’re unable to get a refund from them or as an alternative to a refund we’re happy to exchange your purchase for something of equal value from the game so just let us know what you plan in your ticket and we’ll help with that when we reply.

about 2 years ago - Kafka - Direct link

It was actually Melbourne Cup Day here. A sport related holiday.
It’s a controversial one but whether we celebrate it personally or not, it’s a bank holiday :woman_shrugging:

Unfortunately Halloween isn’t big here despite what the retailers say, that would be much more fun for me though honestly haha.

We used to trick or treat before everyone got too anti-american to humour the kids, then as a teenager I used to host the funnest Halloween parties even if I say so myself :joy: nowadays I just make spooky snacks and watch a scary movie with my partner :slight_smile: