[2023] Server issues & Lag

Hi all,

We’re aware there’s lag when collecting mail in game and also trouble reaching the status page on the gems of war website right now.

The team are working on it.

Thank you for your patience.

I’ve updated the known issues article.

@chopper I got you, we will get these issues fixed first and then work out if we need a global compensation or to contact people individually etc, but I have you on the forum here so know where to find you!

I would suggest following the article I linked to in my first post so you will be notified of when the issue is fixed and what we will do for any missing items.

@chopper can you let me know which mail you think didn’t add the rewards to your account?
I will use your account as my first basis to make sure things got added correctly.

It should be adding correctly but I will make sure.

Talking with the team it appears the requests to collect mail were running too slowly but they were still being processed so everyone should receive their mail contents but some people may have seen their items added to their account after a long delay.

CX will follow up with anyone who writes to us in the morning but so far it seems everything is being added to the acocunts, just over a longer time than it normally would take.

Hello

@Taisiakat
In this case, yes.

• If you dont mind, what is your invite code?
  (This can be found in the Settings Menu, in the bottom-left corner in all CAPSLOCK)

Hello

@Taisiakat
A quick update that you should be receiving your mail as normal.

Please let us know if you are still receiving this, or similar error messages