[2023] [Fix Incoming] Trying to access the campaign menu is causing the game to crash or freeze

Hello

Just a quick heads up that I’ve merged the multiple threads about the same issue on the different platforms onto this one big thread. This is just so you guys can all see what is happening with this Campaign bug in one place rather than searching everywhere for yourself.

For the Campaign Bug:

• After daily reset on August 1st, a fix will be pushed out to live across all platforms and players will have access to the Campaign again.

• Campaign Tasks that had progress when the issue began on Friday, but weren’t complete yet will remain reset.

Note: If you had earned extra Stars for these duplicate tasks, but have not purchased the Elite+ Pass you will not receive any rewards for exceeding 1,000 Stars.

Note 2: Affected players will be sent compensation once the fix has been released.

Please read this article for more information: Campaign not loading & tasks resetting

Hi all,

We’re working on sending out stage 1 of the compensation for this issue right now, so you should receive it within a few hours.

This one is a global mail for everyone as an apology for not being able to access the Campaign menu over the weekend.

There will be a stage 2 coming later (I will update you all again once we have started sending this one out). The 2nd part of the comp will only go to players who lost progress on their campaign tasks due to the issue.