almost 3 years ago - Jeto - Direct link

Hey adventurers,

We have some news regarding the bug affecting the AI triggering skulls twice.

Our team has found a fix for this issue, and we are in the process of testing it. Unfortunately this fix will require a client update, which also means doing new builds. This will take a few days, and then will need to pass certification on each of our available platforms.

At this point in time we are confident that the fix will be released next week. We will also be sending out compensation for this issue after the fix has been released.

We have also updated our Known Issues Article on this bug if you want to Follow for further updates.

Thank you for reporting this issue and providing our team with useful data that helped us investigate, identify, and fix this bug.

Jeto - Support Team Human :woman_mage:

almost 3 years ago - Saltypatra - Direct link

This issue is quite inconsistent across devices, and seems to be affecting those that have older devices in regards to speed. This was likely missed due to the devices that we used for testing, and this also wasn’t picked up by our beta players. We are terribly sorry for missing this, and are doing everything in our power to get our builds made, certification passed, and update released as quickly as possible.

We have some ideas on what may have caused this and have addressed them in the fix. We have tested the fix and it all seems to be working as intended.

almost 3 years ago - Jeto - Direct link

We are hoping for it to be out before Tuesday, but it depends on certification and we will do our best.
We won’t be altering stats at this point, as it a major change and we would rather fix this bug instead of changing things, fixing it, then changing them back.

It’s inconvenient to play at lower speeds, but we recommend doing so until the fix is released.

almost 3 years ago - Saltypatra - Direct link

@urofan unfortunately it isn’t that easy. Server rollbacks can be done one our end, but update rollbacks mean we have to be in contact with each platform. It would likely take as long as releasing a fix, and we would rather focus on releasing the fix we have already found and tested.

We will be sending out global compensation for this issue once the fix is released, and it will be the same for each player.

As @Jeto mentioned earlier, we are doing everything in our power to have this out before the Delve event on Tuesday. If all goes according to plan it will be out prior, but it is dependant on the certification process.

over 2 years ago - Jeto - Direct link

Hey all,

We are still finalising some testing for this issue before the fix is submitted. The Team is doing their best to get it out as soon as they can.
As mentioned before, it is also dependant on the certification process.
Hope to have an update on this for everyone soon.

over 2 years ago - Saltypatra - Direct link

It is the hot fix!!!