Thanks, I’m not really expecting a connection issue to be the problem. Affected players are from all over the world and the times of the issues aren’t centered around the busy time, like daily reset. I’m also not aware of any game server issues for GoW last week or any other major outages at other companies/servers.
But at this point it’s one of the last things I could think to ask about.
We checked things like how active, old, new the accounts are, which devices they’re playing on, their level, Guild, Guild Wars brackets, Guild War attack and defense teams, Hero Class, Home Kingdom (in case it was something to do with Nexus but nope!). This is just a small example of the checks we’re doing when looking for patterns on the CX team side while the devs check the code side.
But if anyone thinks of anything regarding any technical performance issues let me know.
We will keep checking the code and data on our side.
Thanks so much everyone