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almost 4 years
ago -
Saltypatra
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We are also discussing this with the devs and are looking into this further on our end. But yes, please check for us so we have more information to provide.
We are also discussing this with the devs and are looking into this further on our end. But yes, please check for us so we have more information to provide.
Please have the players who didn’t receive a Mythic write to us at Support using this link:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595
I will be able to sort this out for them on Monday before weekly reset.
I apologise for this. We didn’t have support staff late last week due to some very hard, extenuating circumstances.
Our team have been briefed on this being our highest priority, and it will be looked into first tomorrow when office hours resume.
(Also yes, today is a public holiday.)
That was my fault, sorry everyone, because we’ve been working from home for so long, public holidays haven’t even been on my mind at all and I completely forgot yesterday was one.
I’ll be responding to the Druid’s Glade missing Mythic tickets before the end of today.
I’ve just sent the mail out to the Guild. I’ve also raised what happened with the team.
@Buran if you could please provide your ticket number that would help us greatly. <3
I can confirm that our support is very backed up. Technical issues, purchase issues, and account recoveries take priority over our other ticket types.
Thanks for sending that through. I’ve let support know but it’s EOD, so I may not have a reply until after the weekend.