11 months ago - Saltypatra - Direct link

We are also discussing this with the devs and are looking into this further on our end. But yes, please check for us so we have more information to provide.

11 months ago - Kafka - Direct link

Please have the players who didn’t receive a Mythic write to us at Support using this link:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595

I will be able to sort this out for them on Monday before weekly reset.

11 months ago - Saltypatra - Direct link

I apologise for this. We didn’t have support staff late last week due to some very hard, extenuating circumstances.

Our team have been briefed on this being our highest priority, and it will be looked into first tomorrow when office hours resume.

(Also yes, today is a public holiday.)

11 months ago - Kafka - Direct link

That was my fault, sorry everyone, because we’ve been working from home for so long, public holidays haven’t even been on my mind at all and I completely forgot yesterday was one.

I’ll be responding to the Druid’s Glade missing Mythic tickets before the end of today.

11 months ago - Kafka - Direct link

I’ve just sent the mail out to the Guild. I’ve also raised what happened with the team.

about 2 months ago - Saltypatra - Direct link

@Buran if you could please provide your ticket number that would help us greatly. <3

I can confirm that our support is very backed up. Technical issues, purchase issues, and account recoveries take priority over our other ticket types.

about 2 months ago - Saltypatra - Direct link

Thanks for sending that through. I’ve let support know but it’s EOD, so I may not have a reply until after the weekend.






Recent Gems of War Posts

about 16 hours ago - Kafka
about 16 hours ago - Kafka

Links in this thread

/u/buran


Submit a request – Gems of War Support
Check our Known Issues List before submitting a Bug Report: https://gemsofwar.zendesk.com/hc/en-us/sections/115001569263-Known-Issues


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