10 days ago - Kafka - Direct link

Hey, I really want to apologise for the wait time on your ticket.

I went to check its status and I see it falls into a lower priority request type and there is a bit of a wait time on these.

It’s Thursday here now, and we still have quite a few higher priority requests we need to resolve before the weekend so we’ll endeavor to get back to you next week.

I’ve also bumped up the request for this to be something players can do in game themselves instead of needing assistance from customer experience.

Thanks for your patience!