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I'll just write down a few points why I'm quitting this game, for the sole purpose of devs maybe getting a better idea how a part their community feels and making the experience better in the future. I'm on PS4, EU.

My main problems in this game are the bad servers (ping / lag which I get only on this game) and the time needed to start a game even though the lobby if full. Running around in a circle waiting for next game to start for 5 mins is dumb as hell, esp when the full game takes up to 15mins. These are the issues I had and complained about since the launch of this game, but I played through them because I loved the concept of Hyper Scape.

I never appreciated the fact that Ubi launched a game in some sort of alpha state with so many key features missing and so many bugs. I assume the idea was the listen to the community and develop the game according to community's feedback, which is beautiful, but we can't wait weeks for every little change to be implemented. There are so many other F2P games out there, so why stick to one with so many issues?

I am also baffled at how they seem to be so disconnected from reality, some examples:

  • Aiming on console was horrible and then they fixed it after 2 weeks, however that drove away a lot of early player base they gained on console launch.
  • They STILL HAVEN'T IMPLEMENTED A SUITABLE BUTTON LAYOUT for such a faced paced game. There is only 1 button layout that allows you to aim and jump at the same time, but it's not logical and nothing we're used to. Why not implement a layout where on R3 you can jump, like on so many other FPS and BR games, you know something people are used to?! I have a controller with back paddles and it allows me to jump and slide while aiming and firing and I have a huge advantage over the players that don't have this possibility, it's just ridiculous.
  • How do you expect new players to get better and learn anything about this game? I started at console launch so I had time to get better with the rest of the player base, since it was a new game. Now after so many weeks a lot of us got better and the new players don't stand a chance against us in a fight and the chances that they stick around for long enough to get to our level are almost non existent. You need 2 good players in a lobby to completely stomp on it, like just delete everyone else in 10mins. So how can the new players learn how to take a gunfight? Their best option is to just chain spawn hacks to run away, but for the game that's not good because they're not getting better at gunfights, just delaying their death. You made sure there is no other way for them to practice, practice arena is useless for that, you took away the only game mode where they could get better in (faction wars) and you never gave us guns in the pre-match lobby.
  • Dying in this game feels so much worse knowing you have to wait at least 5 mins until your next game starts. Pretty absurd considering this is a game where you should be aggressive and camping is pretty much impossible.
  • Is there a point to this game, you know something worth playing for? Do we really need to use an external website like tracker.gg to give us some purpose in this game, why couldn't you implement in game leaderboards yet (at least)?
  • No killcam is ridiculous, honestly. Killcam and spectating other players is so useful in many ways; give the lower skilled players a chance to learn some tricks, see how you got killed, see what you did wrong, figure out if a player was cheating etc.

Some food for thought:

  • Skill gap is huge in this game considering the low active player count. Movement and hacks allow us to cover such a big part of the map in such a short time, it's easy to find and kill other players. This means that the high skilled players can easily dominate and consistently drop 20+ kills. The K/D and win % stats in this game are nothing like I've seen in other games, you truly need to figure out how to get more people who will get good at this game.
  • SBMM with such a small active player base probably can't work, you'll either get 20 players lobbies or SBMM won't even do anything since you can barely get any full lobbies at certain times and regions
  • You need to be quicker to implement changes and fixes, how is it possible that the magnet is not yet back in the game? You also said you will bring back factions wars when some bugs are fixed, but so many players stopped playing when you took it out, can you really afford to not bring it back for such a long time just so you can make a few fixes?
  • Most of us are tired of developers acknowledging the issues and saying "we're looking into it", "it will be implemented", "wait for season 2" etc. I for one decided to stop waiting for changes and look for another game, I'm sure plenty of others have done the same. Thank you for interacting with the community, but it's just not enough anymore.
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over 3 years ago - /u/UbiMorning - Direct link

Hey hehehero! Thank you so much for writing out your thoughts on the current state of Hyper Scape. I sincerely appreciate the amount of effort you have put into this post. 

My main problems in this game are the bad servers (ping / lag which I get only on this game) and the time needed to start a game even though the lobby if full.
Dying in this game feels so much worse knowing you have to wait at least 5 mins until your next game starts.

What region are you from? I know you mentioned EU but where in EU specifically? When reporting server issues, we would appreciate it if players could include where they are located, if they are getting any error messages, and what kind of connection they have. These details help our team investigate what may be the cause of the issue. 
Regarding the wait time for the lobby, this is something the team has been progressively fine tuning. On Friday, we made some changes to how long it takes to actually start the match once you are in a lobby. Some players have noted a difference since then, which is great. The team is continuing to monitor the effects of this change.

I assume the idea was the listen to the community and develop the game according to community's feedback, which is beautiful, but we can't wait weeks for every little change to be implemented

One of our core pillars is transparency and valuing feedback from the community. We are absolutely taking in discussions from you guys. The issue arrives at the turnaround time for suggestions to be implemented. This varies depending on the specific suggestion. Not everything can be implemented easily as some players may think and require a bit of extra time to work out risks and kinks. I can definitely understand that the turnaround time may feel too long for certain aspects. However, we do appreciate your patience while the team works through risks and tests for implementing highly requested suggestions.

Aiming on console was horrible and then they fixed it after 2 weeks, however that drove away a lot of early player base they gained on console launch.

I can assure you this is something the team definitely recognizes as a struggle. I have seen comments on Twitter from players who are unaware that adjustments to controller were made. Additionally, the work on controller is not over, and we are collecting links to discussions from our console and controller players regarding what still feels incorrect and needs to be improved. For example, the chart players had been sharing to show an exponential response curve has been passed along directly to the development team.

They STILL HAVEN'T IMPLEMENTED A SUITABLE BUTTON LAYOUT for such a faced paced game. There is only 1 button layout that allows you to aim and jump at the same time, but it's not logical and nothing we're used to. Why not implement a layout where on R3 you can jump, like on so many other FPS and BR games, you know something people are used to?

We actually touched on this in our recent AMA. We are looking into a permanent solution for controller rebinding, which is a bit of a longer process . As a short-term solution, Thomas was asking for ideas for controller layouts to help. I will be sending your suggestion along.

How do you expect new players to get better and learn anything about this game?

Skill gap is huge in this game considering the low active player count.

This is something the team has identified as a top priority currently. We touched on this in our AMA as well. We mentioned that we recognize the game is hard to pick up and is extremely punishing for new players. The team is looking into ways to help improve the new player experience. I’ve been collecting suggestions on specific tools new players would like to see that they think would help with the transition into Neo Arcadia. This includes topics about SBMM. 

Is there a point to this game, you know something worth playing for?

This is also something the team is improving on. I think Player Rankings next season will just be the start in addition to the new Battle Pass. We have implemented Player Stats with Patch 1.1. Although I do not know the limitations of a leaderboard, but I recognize this is something that is a driver for some players.

No killcam is ridiculous, honestly. Killcam and spectating other players is so useful in many ways; give the lower skilled players a chance to learn some tricks, see how you got killed, see what you did wrong, figure out if a player was cheating etc.

I 100% agree a killcam would be super important, especially in terms of reporting cheating and for new players to learn from their mistakes. In our past AMA, JC agreed as well and said that they would like to allow players to spectate the game after they are eliminated in the future. 

SBMM with such a small active player base probably can't work, you'll either get 20 players lobbies or SBMM won't even do anything since you can barely get any full lobbies at certain times and regions

I totally hear you on that and the current stance of the dev team is not to add SBMM to the game at this time.

How is it possible that the magnet is not yet back in the game?  You also said you will bring back factions wars when some bugs are fixed

The audio bug was a fairly complex issue given the sound design of the game. The reason why Magnet hasn’t been introduced back yet is that the audio bug needs resolving first. We have said previously that Magnet will come back once we resolve the issue. Faction War will be back in Season 2. 

I completely understand that you are tired of waiting around for improvements on issues you have touched on. I also understand you aren’t necessarily looking for confirmation from me on your points of discussion. The important detail to understand is that these changes do take more than a day to develop, assess, test, and implement. I just ultimately wanted to say that your thoughts and suggestions are heard and appreciated. This certainly is valuable information for the team on top of what has been previously shared. I do sincerely hope to see you back in Hyper Scape sometime, as the team has a lot of cool stuff planned in the months ahead. Thanks again!