[2020] [META] Posts commenting on the state of the population

Hi u/xSaidares, just wanted to pop in to say something from my perspective on the dev side. My team (the community team) are the ones tasked with making sure the dev team hears the voice of our players, especially the most frequent criticisms. If you would take a few minutes to look at the posting history of my colleagues listed on the right bar under "Ubisoft Community Team" you will see tons of responses to all manner of threads. Every time one of my teammates posts one of those responses to a thread, the following things happen: they create a jira ticket if it's a bug report or actionable feedback; they start an email chain to clarify something if it's a post about confusion with a feature/design intent; they have numerous touchpoints (voice calls) with the dev leads each week where these are brought up directly to them; we do weekly and monthly (and ad hoc additional) reporting on the topics, feedback, and criticisms posted here and elsewhere; and yes, we do surveys like that also give us another vector of direct feedback which we put into a presentation which we deliver to the devs and business teams. All of that is happening on a regular (daily, weekly, monthly) basis, depending on the action.

Now, I bring that up for two reasons. One, it's factually and provably false (by doing what I suggested above) to say we're ignoring and not listening to our players. Point Two, and to the point of this particular thread: we know the state of the playerbase, you know the state of the playerbase, so posting "dead game" threads and topics in such volume are actually adding noise to the process of actually collecting specific and actionable feedback to bring to the devs.

So, all of this is to say, you're free to believe what you want about how our team feels about our players, but you should not base that assumption of the team not acting on one or two specific areas you disagree with them on. In every single patch we've released, the methods outlined above led to the dev team incorporating changes and improvements directly in response to community feedback.

Where are you getting these numbers from?

Can you link me to this survey, I have no idea what that is referring to.

Also, you're conflating playerbase with vocal community, which are two very different things, especially in a f2p game.

We've never published the results of these surveys, so I still don't know where you're getting these "huge numbers" you're referring to.

Also we did revert the Health Regen change, so I'm not sure why you keep mentioning it. We also added health pickups so we didn't pull the regen all the way back to 5s.

Our surveys don't display results when you finish them. The only survey I can find that's close to what you're referring to is this one that was done by the community, I believe perhaps from the Hyper Sweats discord, with less than 100 responses in total. Community Initial Thoughts -- Patch 2.1 [Reddit] (google.com) I'm pointing out that number of responses because it's what I'm trying to point out because it goes back to my previous point, and which is one of the big parts of our job here. I am certain the POV you are representing in this thread is reflected by the community of competitive PC players you belong to, but I'm asking you to understand that is not our entire playerbase, and we're not going to base our decisions off that one community's voice solely.

The twitch viewership thing you mention is super interesting, I'd love to see that reflected on a graph of some sort if it's true as it's the first anyone has suggested this to me.

The truth is, though, we've been actively aware and working on our playerbase issue before the sweats were mad about health regen and aim assist. I know these issues have been important to you, but the answer is not as simple as you are making it out to be.