about 5 years ago - Sarno - Direct link

Hi there,

Sorry to hear about this!

If you haven’t opened the game client again since first discovering some characters missing and others restored from deletion, could you please attach a log file to a forum post?

At the game’s current stage of development characters are stored locally. Can I ask if you have recently used a Windows restore point, Timeshift on Linux, Time Machine on macOS, or other equivalent software to revert your system to an earlier time?

Did either the game client or your computer close down unusually, for example, due to a power outage? Can I please ask which security software is running on your computer, and whether you have added the game as an ‘exception’, ‘exclusion’, or ‘trusted application’? We have a guide on how to do that here, and while it isn’t usually necessary, it could potentially help with this.