I’m very sorry to hear about this! Can you please upload your log files? Include both the Player.log and Player-prev.log files, and check at the end of each to see if a crash report is mentioned. If there is one, please upload it as well. If they’re too big to upload, try adding them to a .zip.
Thanks!
I’m very sorry for the delay-- we’re still looking into this issue. Are you able to create new characters? If you aren’t, please upload a log file from a session where you tried to create one. Thank you!
Hi everyone,
We’ve narrowed down this issue and are working on a fix. To help us look into this, please add your entire Eleventh Hour Games folder to a .zip file and post it. It’s located inside AppData\LocalLow. Thanks!
We’ve just released 0.7.7d which will correct this issue. You’ll be able to see your existing characters and create new ones.
Unfortunately, this bug is caused by a character becoming corrupted, so that means at least one of your characters is lost. We’re still looking into the cause of the corruption, and aren’t able to restore the characters at this time.
Again, my apologies for this issue.
Characters are currently saved locally as the game is offline. All multiplayer characters will be stored server-side only once that’s released.
Hi everyone,
We’re still working on resolving crashing issues-- we have leads but no solutions to release yet.
However, we do expect to release an update soon that will fix an issue where game or PC crashes could delete data.
Any characters affected by this problem cannot be recovered, unfortunately. Sorry about the troubles!
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