7 days ago - Averielle - Direct link

Have you submitted any in game bug reports for these characters?

2 days ago - Averielle - Direct link

If you used the In Game Bug Reporting Tool, you won’t get a reply from the team though they can use that report to investigate!

If you reached out to Support via our site then they can take 3-5 days to respond.

If you haven’t already, it might be worth re-defeating the Quest Echoes in the Fall of the Outcasts Timeline.