almost 5 years ago - Hackaloken - Direct link

Sorry about this! I’m not able to reproduce this but I can look into it with some more information. Can you please post your log file and system information?

Did you play in previous versions, and did you have this issue then?

almost 5 years ago - Sarno - Direct link

Hi @iddpapi,

Could you please make sure to upload the text files requested by my colleague Hackaloken?

You may need to set Windows to show hidden files and folders to see the log file.

almost 5 years ago - Sarno - Direct link

You’re still in the wrong folder, unfortunately.

Can you please make sure to carefully read the support article we linked you to?
 

The correct folder will be something along the lines of this;

C:\Users\yourname\AppData\LocalLow\Eleventh Hour Games\Last Epoch

According to your images, you are instead in this folder;

D:\SteamLibrary\steamapps\common\Last Epoch\Last Epoch_Data\Logs

almost 5 years ago - Hackaloken - Direct link

Unfortunately that last part of the log file doesn’t tell us too much. Could you upload the log to a file sharing service? If you compress it into a .zip or similar it will be much smaller to upload.

Thanks!