Very sorry to hear about this, and my apologies for the slow response!
I see that you have a “workaround” now, but obviously that’s not a reasonable thing to expect people to do. Could you please provide some more information so we can look into it? These files would help:
- Any crash reports stored in
C:/Users/YOURNAME/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes, added to a .zip file
- Your system information