Hello there,
Can you submit a ticket to support.lastepoch.com ? We will then work with you to resolve this. I will go ahead and attempt to resolve in the mean time. Even if it is fixed though, it would be nice to get your logs so that we can identify the root cause.
thank you,
-Alux
Hello there! Everything looks solid to me now. Are you still experiencing issues?
Hey there Silancia, do you mind submitting a ticket to support.lastepoch.com? We will need to take a look into your account.
-Alux
Hello there!
Most players are able to login after some time has passed - are you still experiencing this issue? Everything looks solid on our side.
We are working to determine the root cause and this information is helpful.
thank you!
We are still looking into the known bug of ‘stuck at entering Eterra’ aka ‘infinite spinning portal’. In the meantime, we have a temporary fix that will give you a LE-24 error which we can address right away. To do so, please submit a ticket to https://support.lastepoch.com/hc/en-us/requests/new and we will respond as quickly as we can. This is a manual process and due to the holidays it might not be an immediate response. The goal is to get you all into Last Epoch as fast as possible while we come up with a better solution.
Sorry about this everyone!
We’re still investigating the root cause, but if you contact support via this form we will manually resolve this for you as soon as possible.
Marked the above post as a solution to improve visibility - we still intend to address the root problem.
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