about 2 months ago - EHG_Kain - Direct link

For clarity: We have a very strict rule about not moderating dissent - and we actually have this discussion often when reviewing cases to try to ensure we don’t come off that way, that the rules being broken enough are serious enough that we need to act, even if the core content was feedback about us.

We do not remove comments, or action users just because they’ve spoken poorly about EHG or our actions. We, and our community moderators should only act when it breaks a rule of the Code of Conduct, or Terms of Use, such as excessive profanity, harassing/targeting other users, refusal to remain civil, or other disruptive or harmful behavior.

It’s our stance that using power to “silence” is not only bad from a moral standpoint, but it ends up hurting us, because we only improve and get better by listening to our players. That anger comes from care - generally, there’s good reason for people to be saying negative things about us and we want to change that, not hide it. We also ensure that if there’s any disputes submitted about a moderation action, it’s never reviewed by the same person that made the moderation action to ensure a fair review.

If you believe we, or any of our community moderators have failed to uphold any of these things, please do submit a support ticket to let us know, and it will be investigated.