New World Dev Tracker

Maintenance has been completed. Go forth back into Aeternum!

No merging or anything of that nature. Just some emergency maintenance that was just completed.

Update, the last:
The dev team has confirmed that everything is back up and normal with the above mentioned worlds.

Thank you for your patience and understanding!

I want to be clear that I genuinely appreciate critical feedback. I will comb through this thread and add the points made to the reports we share with the team.
But I also want to ask that folks focus on constructive, actionable feedback and not pepper in non-constructive insults. We are going to treat you with respect and we ask the same.
If you are posting here the assumption is you want to communicate directly with the folks making the game. We want to hear your feedback, but packaging it in hostility isn’t helpful or welcome.

The dev team has confirmed that the full list of worlds impacted by this maintenance is as follows:

• Valhalla
• Cantahar
• Carabas
• Aztlan
• Mictlan
• City of Brass
• Macaria
• Vlaanderen
• Morrow

The restart process is still underway, hang tight Adventurers!

I agree we could have better planned launch but the team is working around the clock to improve the situation in all ways possible.

New update:
The team is fairly confident that they understand and have resolved the problem. The effected servers are going to go through a restart process now.

More updates to come when I know more!

The issue that you are speaking of is actually a feature in the game that is working correctly. One of our dev team made an awesome post detailing the mechanic out here:

As you can see from the exchanges with one another, this is a complicated issue with a lot of factors and no one solution is perfect.
We are trying to address it in a variety of ways and ultimately we’ll need to keep working with the community to get everyone playing with their friends without issue.

We have been rapidly adding worlds, we are working on increased server capacity, we are working on character transfers, and we have prevented new players from adding to the queues of already overcrowded servers.

As we make character transfers available, our hope is that individuals and groups large and small will organize where they want to be long term and help us distribute the entire playerbase throughout all available worlds. This will likely not be perfectly done in our first attempt but we’re committed to working with the community until it feels resolved for everyone.

Please do not burn your nuggets. That would be a sad thing

Thanks for pointing that out. I’m not sure why that page wouldn’t have updated, but I will escalate that to our web team to figure out the situation.

Heyo!

Our team is working through the issues on NA East now. We are certainly planning to get them back up tonight. When we have more information to share we certainly will be so stay tuned!

Sorry we are confusing a few topics.
Server capacity is number of folks who can play at once, scaling this up will impact gameplay and game performance.
Server full status is about tracking the number of active players on a server each day and preventing new folks from creating characters there so this way people with established characters they are invested in are granted access over new folks coming in.

We are continuing to work toward increased server capacity and want to make sure any capacity changes we make ensure quality gameplay.

Heya Hiply! Good to see you back in Aeternum and the forums

Hey, I renamed your thread to be less overtly insulting to our team. While I encourage you to provide critical feedback, I also encourage you to help us create a space of mutual respect.

You can track server status here - Server Status | New World
We note which servers are currently full.

I checked in with the server team and can confirm that every day we review total active characters on a given world day over day. This is how we determine the “full status” of a given server.
We are tracking this and review on a daily basis.

Small update:
We are seeing a large amount of these errors specifically in the NA East region at this time. While other region’s worlds may experience restarts, a large portion will be from the NA East region.

We apologize for the inconvenience and thank you for your understanding.

Someone from Community should be posting shortly about the US East servers. I hear you on the posts, and we are working to get notifications out sooner in the future - in the meantime, I ask for some forgiveness in these first few weeks as we scale up and work on getting fixes out ASAP.