almost 2 years ago - Wyvernn - Direct link

Hello @Scorpinator,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry that you’re having this issue with lag, I can recommend you to check the following link Troubleshooting Lag and Connectivity Issues - Support | Amazon Games in order the try to fix this situation.

In case this doesn’t work I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games

Please make sure to have the DxDiag and Gamelogs ready once you reach support, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

almost 2 years ago - Kay - Direct link

This should be fixed with the upcoming patch

If you still experience the lag post-update, let me know.