Wyvernn

Wyvernn



07 Dec

Comment
    Wyvernn on Forums - Thread - Direct

Hello @Kurotobi,

I’m sorry about the issue you’re having with the huge amount of recording you’re getting for no reason, I was doing some research and was not able to found a possible reason, so in this case I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through ...

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25 Aug

Comment
    Wyvernn on Forums - Thread - Direct

Hello @patofet,

I’m sorry about the issue you’re having with the game crashing, in order to solve this I can recommend you to try the following:

  1. Run a Steam Integrity check. Steam Integrity Check.
  2. Completely uninstall and reinstall game if not resolved after an Integrity Check.

If that doesn’t work I can recommend you to reach us via player support using the following link: ...

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15 Aug

Comment
    Wyvernn on Forums - Thread - Direct

Hi @Vesstan,

Thanks for following this up, please allow @Aenwyn to provide you an update since sadly I don’t have access to this information.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!


05 Jul

Comment
    Wyvernn on Forums - Thread - Direct

Hi @postedheavily,

I would love to be able to complete the support you need over the forum however we don’t have the possibility to take all the actions that you require, reason why we redirect to live chat when is needed.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!


28 Jun

Comment
    Wyvernn on Forums - Thread - Direct

Hello @Lazyeyet,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

In this case I review your ticket and requested an update since it has been a few days without news, I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to follow up and please edit your post to delete the case number since this can be used by anyone.

...

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20 Jun

Comment
    Wyvernn on Forums - Thread - Direct

Hi @stefan1200,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

In order to have this issue resolved please try the performance issues under this link:

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16 Jun

Comment
    Wyvernn on Forums - Thread - Direct

Hello @John_Smith,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

Thanks for bringing this issue to us, this is a subject quite tricky, so before providing you a false answer or a wrong expectation allow me to do a research about it, I will try to have you updated as soon as possible.

On the mean time I will tag @Luxendra, to see if she can help us with this.

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!


15 Jun

Comment
    Wyvernn on Forums - Thread - Direct

Hello @Scorpinator,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry that you’re having this issue with lag, I can recommend you to check the following link Troubleshooting Lag and Connectivity Issues - Support | Amazon Games in order the try to fix this situation.

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