[2021] [Notice] Character Persistence Issue after Server Transfer Update

Greetings Adventurers,

Since transfers began we have identified a small number of characters who after moving servers are in an invalid data state that prevents their character from properly saving. We’ve corrected the characters in this condition as of this morning.

Some players among this small set transferred gold or items while their character was affected. All of these transactions are logged in our database. We are reviewing them now and any players found deliberately using this condition to gain advantage will be banned for exploiting. We will also remove items or gold received where appropriate.

Going forward, as a precautionary measure, we may prevent login temporarily on characters in this state. If you are one of the rare people who transfers and afterwards cannot log in, the condition should automatically resolve within two hours. If it persists beyond that time please contact customer service.

Thank you for your patience and understanding!

Update:
We’ve transferred approximately 150K players since character transfers went live. A small number of those have resulted in characters with an invalid data state that needs to be corrected. We’ve done that for those affected last night, but there are a still some new transfers affected that we see happening. We have paused character transfers and evaluate how we can prevent future occurrences of this problem. When that is resolved we’ll resume the service, with an announcement ahead of time.

Update:
Resolving this persistence issue and re-enabling server transfers is a top priority for the team.
We want to make this available again as soon as possible. We will share updates when we have reliable timing for when this can be released.
Thank you everyone for your patience.