[2021] Unable to cancel a sell order because it doesn't exist

Yes, that is the bug correlated with the issue this thread discusses as far as I am aware.

As far as I am aware, no servers are currently listed as full or locked. I know the team is looking into this issue to make sure everyone has the opportunity to transfer but I honestly don’t know the right answer to that.

As far as I am aware, your issue is part of the second one listed but I will double-check.

I’ve confirmed that players who are unable to cancel their active sell orders are part of the second paragraph.

Hey all, we are working to get this fixed for you. It sucks, I know, and we want you to play with your friends just as much as you do. At this moment we are working to gain confidence in a potential fix. Once it is validated we intend to get it out to you ASAP. Hang tight.

Also, we are not ignoring you, it is never our intention to make you feel like you’re not being heard or taken seriously. We are just way heads down in figuring these issues out.

Was there a communication setting a specific date for when some servers would be locked?

We need to be cautious with this particular fix. It requires quite a bit of testing, which in itself is not simple, before we can feel confident that it won’t muck anything up further for you.

Correct

We are targeting soon-after though, and our team is working through the weekend to get that done.

Thanks for checking Teel. We ran a script that worked in test, looks like it didn’t work for all in live. We have other options we are testing right now, hang tight.

Damn. Thanks Teel. We will keep you all updated when we try one of the other changes.

The team is continuing to address this issue.

At this time, we are going through the megathread to investigate those edge cases and unblocking players once we understand what those particular cases are, along with anyone on the list who falls under the same edge case.