[2023] [Downtime] April 5th, 2023

Greeting Adventurers,

We are holding downtime at April 5th, 2023 at 5:00am PDT for 60 minutes to address an issue that resulted in some players losing equipped items. As previously relayed, this situation impacted players who had logged out while their character was dead prior to the Season 1 update.

Due to the delicate nature of restoring these lost items without loss of progress, this issue will be resolved in two parts. The downtime on April 5th will prevent further occurrences of players getting into this state. We’re also working diligently on a subsequent patch to grant the items those players lost, when the initial Season 1 - Fellowship and Fire Update was released.

To say THANK YOU for your patience and understanding, we’ll be providing impacted players with 50,000 Marks of Fortune asynchronously from the patch. We will post a follow-ups here once the downtime is completed and another when the Marks of Fortune are delivered.

Additionally, during this downtime we’ll also address the issue causing territory lifestyle buffs to not apply to characters, including all crafting and combat buffs.

We appreciate your patience while we resolve these issues. Again, thank you for your understanding.

Maintenance has been completed and the servers are back online. Thank you for your patience.

Hi all,

We have granted all affected players the Marks of Fortune promised in the previous message.

Affected users should see an increase in their Marks of Fortune count in the Store. You may need to relog in order to see them.

The team is still actively working on the patch that will return the missing equipped items to players and we will follow-up here once that has been released.

Thanks again for your patience and understanding while we correct this issue.

Greetings,
the gear restoration process is under way. Please see this thread for more information: