[2022] Invasion Freezing

We are actively working on it but the possible fix for the one that was seen in Invasion isn’t verified as far as I’m aware.

There have been partial fixes made that address some but not all possible scenarios where perf can drop. Still and always will be a top priority for us, so keep the reports and info coming. Any details (time you saw the issue, impacted players, RTT and FPS, etc) and video you have is greatly appreciated.

Hi JakeL & tonisanich2, is it possible to get a video of your issues post 8/9 release, with FPS display turned on, and situations where a crash does not happen afterwords.

Please post a link to the video itself on a vimeo/youtube/ if possible. The streamable links expired.

Thanks. Videos with FPS turned on, and hardware specs, will help me look into this. Thank you very much for your support, sorry this is taking so long to figure out.

Thank you!

Thank you Jake!

Can you please tell me the New World Video Quality settings in game for the players who recorded these videos.

Thanks Jake.

When you all freeze together, do you all start again at the same time? Is everyone frozen? (looked like in the last video at 14:46 some players must have been running around killing AI.)

Next time it happens can you look at Task Manager CPU usage and tell me if one or more of the CPU’s are pegged at 100%.

It might be nice to see if Lila Mariposa experiences the freezing if all of her settings are on Low as well (as a test).

Hi bspeer555,

Proximity isn’t likely to be cause unless you are outside of the playable area (100m away).

Have you noticed the same or a similar issue in the Open World?

For the stuttering running around in Town: Can you tell me your Bandwidth setting located at the bottom of the Game settings menu, and your Video Quality settings from the Video settings menu.

Thank you. This helps seeing the memory, cpu, etc. during the freeze/pause.

Thanks Jake. Neo is helping me so we can figure out what this is…
Might be helpful if someone with high end-system like Lila Mariposa captures ETW’s as well.

Hi Jake, thank you (and all) for helping on this, it has helped tremendously!!! Can you confirm that all of the ETL captures provided were from Invasion?

At this time we think we have enough ETL captures for Invasion specific issues.

“We have also noted that if you are in a group at the time of the Invasion invite, if you accept the invite, it will place you in a group… then automatically kick you right back out. This has happened several time. We now prep for invasions by making sure we leave groups a few minutes before invites can go out.”

Thank you @Drumana, I am asking if we are aware of this issue and if not will make sure it gets to the right team.

Hi @Prasinos333, War and Invasion instancing was turned back on which will help performance in general. The specific freezing/client stall issues discussed here appear to be client issues which we are actively looking into.

I just wanted to take a moment to thank @JakeL, @Pwent and others who provided us with their ETL captures. Your hard work was instrumental in helping us fix the issue and yesterday’s patch was a direct result of it. We improved memory management for particles to fix these intermittent client hangs that could occur during certain race conditions. We hope this will alleviate what you’ve been seeing but in the event you’re continuing to see the these performance issues, feel free to reach out to us and we’ll work with you similarly to address anything else that might be found in additional captures provided.