over 2 years ago - Luxendra - Direct link

Hi all,

In regards to [Notice] Trading Post and Server Transfer Issues, last night, we made some changes to allow players who were blocked from transferring due to active or stuck contracts. At your leisure, please try transferring servers again. If you’re unable to transfer, please make sure you don’t have any existing contracts in the trading post.

If you are still unable to transfer after that, please use the following template to provide additional information to assist our team in resolving this issue.

  • Character Name
  • Server/World Name
  • Have you tried to transfer before? If so, please provide the date

We appreciate you keeping this thread specific to players who are unable to use their free transfer token.

Thank you for your help!

over 2 years ago - Luxendra - Direct link

Hi everyone! I’ve heard from the team that they are working to fix everyone listed in this thread as soon as possible and that some of you should be able to transfer now! We appreciate your patience while the team works through this thread.

No need to repost if you’ve already posted here.

I’ll provide an update once everyone should be fixed and able to transfer.

Marking as solution for the time being so people can stay informed.

over 2 years ago - Kay - Direct link

Hey all, my apologies for not responding to this thread sooner. There are some tricky edge cases around the server transfers that we are addressing. I don’t have an ETA on when a scalable resolution will be ready, but I can say with confidence that resolving stuck contracts is one of our highest priorities.

In the meantime, we have been manually removing stuck contracts for individual characters every day. It’s a lot to ask from you, given that you’ve already been waiting a long time, but please hang in there.

about 2 years ago - Kay - Direct link

Hi all,

Here is the most up to date information on all things transfer and merge related:

Have a Token, Can’t Transfer due to Stuck Contract: What we anticipate are the final set of fixes for this, are in the January release (eta for that release is Soon :tm:). Once the January update is released, players with stuck contracts will need to log in and log out a few times over the following couple days in order for the contract service to remove the ghost contract.

Used a Token, or Never Had a Token and want to Transfer: This is blocked due to a particularly nefarious and complex housing persistence issue. The changes associated with this, due to the level of complexity, require additional time with QA. I anticipate the fix going live sometime soon after the January update goes live. Once the housing persistence fix is in live, and after we complete the server merges we intended to do in December, we will open another round of free transfer tokens.

Waiting for the World to Merge: This is also behind the Housing persistence issue mentioned above. Another set of merges will happen immediately following the housing persistence fix.

More information will be provided in the official section of the forums once we have new details to share.

:vulcan_salute:

about 2 years ago - Kay - Direct link

I understand it’s frustrating, we have been working on this non-stop (it is a topic we discuss daily to keep pressure on ourselves to get the fix out as soon as we can) because we know the impact and want to get this resolved.

For stuck contracts, which is the primary and prolonged issue for most folks who currently have a token and are blocked from using it, there were a ton of edge cases which we have worked to resolve but this is incredibly slow moving due to the number of manual changes needed for each case. We did this manual work while also completing work on the bigger fix which I anticipate will be out sometime soon after the January update. Why did it take so long? It’s complex, and required a service rework.

As far as earlier posts where a resolution was found quickly, this was likely the related issue where players were stuck due to a company/friend request from someone who had transferred off the server, leaving the invite stuck. This is a different system and is not as complex as contracts.

about 2 years ago - Kay - Direct link

Everyone who was stuck due to a ghost contract should now be able to use their transfer token.

If you have a token and still are blocked, let me know.

about 2 years ago - Kay - Direct link

I don’t speak Polish, so I hope this answers your question. If it doesn’t, let me know. As mentioned before, we will provide another transfer token after the housing persistence issue is fixed and we are able to complete the merges we had originally hoped would be done in December.

I anticipate that the housing persistence issue will be remedied soon, aiming for before February update, but it all depends on how well the changes do in testing/validation.