[2021] [Downtime] Time Skews in Certain US-West Worlds

Greetings Adventurers,

We will be holding downtime 2021-11-21T18:00:00Z (in your local timezone) in certain worlds in US-West to address the time skews that the worlds have been experiencing.

Downtime is expected to be approximately 2 hours long (~120 minutes). We will be watching these worlds closely to ensure that the changes address the issue as expected.

Please see below for the list of worlds:

• Camelot
• Kshira Sagara
• Linnunrata
• Mulitefao
• Ptolemais
• Tarshish
• Tayopa
• Celadon
• Neno Kuni
• Uku Pacha
• Phlegethon
• Killaraus
• Ophir
• El Dorado
• Nidavellir
• Vourukasha
• Iardanes
• Ashok Vatika
• Satanazes
• Diranda
• Lintukoto
• Pohjola
• Mimisbrunnr
• Ortygia
• Parima

We will update you when we are ready to deploy the changes to the rest of the worlds.

Thanks for your patience and understanding!

Hey New World family,

We had to revert the changes we made to those US West worlds (this is why downtime took an extra 60 minutes) as the desync (aka time skew) issue was still present. These worlds are back up, and we will continue to work on a resolution.

Additionally, you likely noticed that worlds across all regions are being set into maintenance with little or no notice.

Some of these maintenance periods are due to crashes (no in game warning appears ahead of these), and our system will automatically assign maintenance while the server reboots. Others are set manually due to the desync issue. The latter worlds will see an in game warning message, and after maintenance, their world persistence rolled back to before the desync occurred. Neither scenario should impact your character data at all.

I know it’s rough, and I’m sorry. We are working to get the desync, the performance concerns, as well as the other bugs you’ve been reporting, resolved as fast as we can. Thanks for the patience everyone.

EDIT: made some grammar edits, content unchanged.