about 1 year ago - /u/JagexAyiza - Direct link

Update 01:44 GMT - The impacted worlds listed are now back online and should be okay to use as normal. Further updates will follow when normal working hours for us resume! Thanks so much for being patient with us as we worked to bring them back online and operational as expected.

Hi all,

With the on-going server issues, we've lost access to some of our tools crucial to helping inform players of server shutdowns. In an attempt to ensure information is shared as widely as possible, we are updating the game status page with information, alongside sending in-game broadcasts to inform players.

We are having to reboot a number of US worlds. These worlds are no longer visible on the world selector, but players who are currently logged into them will be kicked out once they are rebooted.

THERE WILL BE NO IN-GAME TIMER TO INDICATE THE REBOOT OF THESE WORLDS

If you are logged into any of the following worlds, please log into a world that is currently showing in the world selector.

301, 305, 314, 321, 322, 329, 330, 337, 345, 346, 353, 354, 361, 362, 369, 370, 377, 385, 386, 393, 394, 401, 402, 403, 404, 415, 416, 417, 467, 468, 469, 470, 471, 472, 473, 474, 475, 476, 477, 478, 479, 480, 481, 482, 483, 484, 485, 486, 487, 488, 489, 490, 491, 492, 493, 494, 495, 496, 573, 574, 575, 576, 577, 578, 579, 580, 581.

Server list in image format.

It's rather late here in the UK and our current focus is on bringing a stable and normal service to our players. As such, I cannot share any further information in regards to those of you who might have lost items, or would like more information on what has caused these issues. Once we're back in the office fully in the morning we'll be in a much better place to talk next steps.

Thanks so much for your patience and we apologise for the inconvenience caused.

External link →
about 1 year ago - /u/JagexAyiza - Direct link

Update 01:44 GMT - The impacted worlds listed are now back online and should be okay to use as normal. Further updates will follow when normal working hours for us resume! Thanks so much for being patient with us as we worked to bring them back online and operational as expected.

Hi all,

With the on-going server issues, we've lost access to some of our tools crucial to helping inform players of server shutdowns. In an attempt to ensure information is shared as widely as possible, we are updating the game status page with information, alongside sending in-game broadcasts to inform players.

We are having to reboot a number of US worlds. These worlds are no longer visible on the world selector, but players who are currently logged into them will be kicked out once they are rebooted.

THERE WILL BE NO IN-GAME TIMER TO INDICATE THE REBOOT OF THESE WORLDS

If you are logged into any of the following worlds, please log into a world that is currently showing in the world selector.

301, 305, 314, 321, 322, 329, 330, 337, 345, 346, 353, 354, 361, 362, 369, 370, 377, 385, 386, 393, 394, 401, 402, 403, 404, 415, 416, 417, 467, 468, 469, 470, 471, 472, 473, 474, 475, 476, 477, 478, 479, 480, 481, 482, 483, 484, 485, 486, 487, 488, 489, 490, 491, 492, 493, 494, 495, 496, 573, 574, 575, 576, 577, 578, 579, 580, 581.

Server list in image format.

It's rather late here in the UK and our current focus is on bringing a stable and normal service to our players. As such, I cannot share any further information in regards to those of you who might have lost items, or would like more information on what has caused these issues. Once we're back in the office fully in the morning we'll be in a much better place to talk next steps.

Thanks so much for your patience and we apologise for the inconvenience caused.

External link →
about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by xtra-terrestrial-

I just got the agility pet.... Please don't do a roll back lmao

No rollbacks will occur as far as I'm aware. Your pet is safe :)

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by Fryman35

Thank you Mod Ayiza and everyone else working into the night on a Tuesday to keep us updated and get a handle on things. Y'all are great.

It would be better if they were under different circumstances but we appreciate the kind words immensely <3

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by OVERQUEST

While you're at it. PLEASE DESIGN A WORLD FILTER

https://i.redd.it/0s57g6q3y7y21.png

I think I've seen some suggestions like this thrown around within the team during my time here. Would be great to see it become a reality. It's prompted me to check again to see when it was last raised at least!

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by pancakeyo

Can finally login now thanks for burning the midnight oil Ayiza.

Enjoy your gains and may they not be interrupted any further

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by Jason_Brip

Just let me know if there is anything I can do to help. I installed Chrome on my moms laptop so I'm pretty good with computers

Thanks Jason, I'll let the team know

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by therave39

appreciate you /u/JagexAyiza

no u <3

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by Zaypoon

So I was logged out by the server, anyone know how long until I can log back in? Been 20 minutes

There is a timer that counts down if you were on a world that was taken offline that will let you hop again once it expires, but you'll be able to log in again normally when the world you were on is back up.

Looks like we'll be getting them online soon, so you shouldn't have too long to wait.

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by Livethylife

So i was logged in when a world shut down and now i can’t log back in. How long roughly will we have access after getting kicked out I’m getting the already signed in message

You should be able to get back in now that the impacted worlds are back online. Please let me know if this isn't the case!

about 1 year ago - /u/JagexAyiza - Direct link

Originally posted by Zaypoon

So I was logged out by the server, anyone know how long until I can log back in? Been 20 minutes

You should be able to log back in now that the impacted worlds are back online.