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🦀JMODS WONT RESPOND TO THIS POST🦀
Edit: 🦀MADLADS RESPONDED TO THE POST🦀
🦀JMODS WONT RESPOND TO THIS POST🦀
Edit: 🦀MADLADS RESPONDED TO THE POST🦀
🦀CAN NOW JOIN IN WITH THIS🦀
I haven't got too much to say right now, but I will make sure this is discussed tomorrow when I am back at work.
Sorry I cannot say any more at this time :(
Edit: Yes this is to discuss the security situation, but the pmod removal also wants discussing, it has been interpreted by many as preventing passionate players speaking out, that's a problem.
Hi everyone,
I wanted to offer comment on this topic. This discussion is about removing P Mod status from a player who had said in a social post that Jagex Support had 'showed a middle finger' to one of their customers. Many of the comments on this thread are based around account security, as the original social post was in relation to a player being hijacked.
I'd like to address the topic of the P Mod being demodded.
Firstly, this person did not get demodded for speaking up about account security, all P Mods have access to a private set of forums and meet with us from time to time, and in those situations they can be very forthright in their opinions, and we welcome that. P Mods are also welcome to offer constructive criticism on public platforms. This issue was not about the opinion being offered, but how it was expressed.
Part of the context missing from this current situation is that P Mods have guidelines that they agree to, and within those guidelines is a section that politely asks P Mods to not act 'unmodly' - that doesn't mean that they are censored, it just means that as a type of ambassador, they should act in a mature, polite and considered way, much the same as a volunteer helping out at a charity shop would not be expected to be graphic and undiplomatic about the charity in a social post.
These guidelines are positioned right at the top of the private forums, reminders to review them are sent regularly and they are even linked in the original invite message to become a P Mod. Every P Mod knows these guidelines, and if they don't agree with them, that is absolutely fine and they have a route to let us know. The 'freedom' referenced in this message relates to not having to be bound by these P Mod guidelines. Retrospectively, it wasn't the best choice of phrasing.
Now, the topic that triggered this demod is clearly emotive, and nobody (including my team) wants to see a player hijacked. It annoys us and we have huge sympathy for anyone in this situation. I can empathise with the sentiment of the P Mod message, which was poorly worded, but laced with good intent.
As such. I will be opening a dialogue with the demodded player to see if we can reach a compromise moving forwards. I do, of course, wish to preserve the integrity of the P Mod team, but it will be useful to fully understand the background and context.
In terms of account security, we have promised a blog on that very topic, and I can say that it will be published fairly soon.
Thanks for reading.
(Edited intro and a few words for clarity).
Typical PR bullshit that's all talk with no action. Seen it a million times.
Also, are you trying to align yourself with that of a charity? f**king WEW LAD!
No of course not, it was an analogy of an organsiation and a volunteer relationship.
Now, the topic that triggered this demod is clearly emotive, and nobody (including my team) wants to see a player hijacked. It annoys us
Someone losing hundreds of hours of work "annoys" you. Omegalul
My internal voice would use another word, but trying to keep things professional.
Thanks for the response. I understand as an ambassador for the company you have to support them. I think the community is being insane and overreacting especially considering they taunted all over the post to get a reply, and when you give it to them they shit all over you. You deserve a better community. But we also deserve better account security. I'm looking forward to reading the dev blog coming up
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It’s understandable that this is the reason you removed his mod status, but it would be nice if Jagex would even COMMENT on the actual issue that everyone is angry about.
It sucks this dude lost mod sure but the reason the community is so volatile over this is because account security is a f**king joke and joggaflux does nothing but ignore it, redirect criticism of it, or start gaslighting other things like banning a mod for unmodly behavior. Please give us a break from the corporate facade and address the problem.
You are right about the account security sentiment, the next blog addresses this in far more detail than I could offer in a quick comment here though.
As a company it would be in your best interests to promote dialogue, however imflammatory it may be and "retaliate" with professionalism and transparency.
Instead, you're choosing to ignore serious security flaws in your game, silence those who speak out or flat out ignore them and then do your best to PR your way out of it.
Instead of demodding the player moderator, you could've messaged them and opened a dialogue about how you plan on tackling account security, instead you demodded them and are promising to post a blog in the future. This is just the wrong approach.
The blog was planned a while ago, and includes plans on improving security. It's not in response to this current situation. To reveal the contents of it to a P Mod ahead of other players doesn't feel right although I get your sentiment. Be assured, we are not ignoring the community or issues and nobody has been 'silenced'.