about 3 years ago - /u/JagexSarnie - Direct link

UPDATE: The planned billing maintenance is now complete, and you'll be able to make purchases as normal.

We'll continue to monitor both the login situation and the billing situation closely over the weekend.

We'd like to thank you for your patience and your continued support.

PSA: You're likely to encounter some payment issues as a result of expected billing maintenance beginning at 14:00 GMT.

We expect the maintenance to last around an hour. No payments will be processed during this time.

Thanks for your patience and understanding.

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about 3 years ago - /u/JagexSarnie - Direct link

Originally posted by AnotherGymRat

u/JagexSarnie

I've just redeemed a bond in f2p, had the success message. Logged out, but yet haven't received the membership.

The bond has been used/disappeared, but no membership credited.

This should be applied once the maintenance has been completed.

about 3 years ago - /u/JagexSarnie - Direct link

The planned billing maintenance is now complete, and you'll be able to make purchases as normal.

We'll continue to monitor both the login situation and the billing situation closely over the weekend.

We'd like to thank you for your patience and your continued support.

about 3 years ago - /u/JagexLight - Direct link

Originally posted by Toolatelostcause

This seems like an emergency maintenance coupled with the server issues, not exactly planned.

What the f**k happened?

u/JagexSarnie u/jagexlight

Nothing to worry about. We just needed to do this because some memberships purchased through steam during the server outage weren’t being applied properly after we fixed everything!