Planetside

Planetside Dev Tracker




04 Feb

Post
    jgolenbo on Forums - Thread - Direct
Hey everyone, I want to apologize to our PS4 community for the lack of notice for today's extended downtime (related to the database migration we performed on PC a few weeks ago - same patch, hence the longer than normal downtimes). Servers came down extra early, at 4:30 AM PST, and we're hoping to have them back up by 2:30 PM PST. I'll update this post as soon as that happens. Normally, we'd try to inform you AT LEAST 24 hours in advance, especially for a long downtime like this one, but I dropped the ball on this one. I wanted to let you guys know this wasn't the Dev's team fault, and it certainly isn't because we don't want to be transparent with our PS4 community. It was just a simple miscommunication, and it falls on me to be better going forward. Stay tuned for an update this afternoon as soon as servers are back up. Justin aka "jgolenbo" Rogue Planet Games, Community Manager

03 Feb


01 Feb


31 Jan


30 Jan

Comment

Originally posted by RunningOnCaffeine

Good to know, thanks. You guys really have been making good on the promise of being more open and transparent about things.

Please take a look again. Ops team said they have completed their work and the API servers should be reporting properly now.

Comment

Originally posted by RunningOnCaffeine

In years passed we’d normally be able to ping prompt to get him to take a look at whatever API issues cropped up and he kept things chugging along. Is there’s someone specific we should tag to get these sorts of issues handled or at least known more quickly than normal bug reports?

Just ping me/Wrel/Carto on twitter or here. It's being worked on now and they expect to have it functioning properly again by tomorrow after, but possibly early Friday.

Comment

Originally posted by tecknojock

Thanks for the update. Hopefully we can get emerald's done sometime soon. In the meantime, any idea when the API servers are going to be live again? THey dont seem to have data from last night's session.

Working on this now with Daybreak ops dept.

Comment

Originally posted by sonst-was

That's a good sign I guess, at least 7 more years of PS2!

lulz -- it looks like jgolenbo had a copypasta fail.


29 Jan

Post

Hey everyone,

Tweeted some details about the server hardware upgrade we performed yesterday, while the data base migration was in-progress - https://twitter.com/AndySites/status/1222573185201098752

If you have an aversion to social media, here are the details:

"Wanted to provide some details/transparency on the ...

Read more External link →
Post
    jgolenbo on Forums - Thread - Direct
Sharing an update from Rogue Planet Head and PlanetSide 2 Executive Producer Andy Sites about the extended downtime / hardware server upgrade that was performed on Tuesday, January 28: From Andy: Wanted to provide some details/transparency on the PlanetSide 2 server hardware upgrades we performed during our database maintenance yesterday. The tech ops team was able to complete the switch-over to the new hardware in all regions EXCEPT Emerald (US East). The logistics for the hardware upgrade in the data center that Emerald is housed in on the US East Coast is a bit more intensive. So we were not able to do it yesterday. I'm speaking with the Daybreak tech ops team this morning to get a handle on the timing of when it will be done. Once we have a confirmed date/time, we will share it. The plan would be to have it coincide with a regular game update, so it shouldn't cause any unnecessary extended down time once ready. We have been getting some positive feedback o... Read more