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07 Apr


06 Apr

G15 Errors on Emerald 5/3 Updates Here

Post
    Mithril on Forums - Thread - Direct
As we continue to monitor the server for further gateway hiccups, the team will continue to look into further permanent solutions to this problem. In the meantime temporary fixes are in place to reduce the amount of G15 errors on live. We want to invite you all to play the game this weekend as we will be hosting another double XP event for all. Thank you and we apologize for the inconvenience the G15 crashes have caused you.

05 Apr

G15 Errors on Emerald 5/3 Updates Here

Post
    Mithril on Forums - Thread - Direct
G15 errors: We're currently experiencing intermittent issues with gateways getting into a bad state. Sometimes a gateway will stop letting traffic through, which means that certain people won't be able to reach the server (resulting in the G15 error.) Those bad gateways need to be restarted manually after a problem is identified. We've added additional logging to the Live environment that will help us diagnose the cause of these gateway collapses. We're trying to stay on top of these problems as best as our current resources allow, but we can look for a more permanent fix once the data comes in.

04 Apr

Connery Server Latency Updates 5/6

Post
    Mithril on Forums - Thread - Direct
We're aware of extremely high latency for players connecting to Connery from Asia, Australia and possibly elsewhere. This may be due to routing issues from those environments. It would be extremely helpful if you could submit tickets to CS through this portal: https://help.daybreakgames.com/hc/en-us/requests/new When submitting a ticket please include the following: Daybreak Username Character Name Gameplay Situation Time of Incident ISP ... Read more

Apr. 05, 2022 - PC Hotfix

Post
    RPG_Wrel on Forums - Thread - Direct
All PC servers will be offline for the following update, Apr. 05, at 6:00am PT (3:00pm CEST). Downtime is expected to last up to two hours. -- Notes on Server/Client Performance Periodic Hitching: Hitching should be resolved with this update's downtime. With last week's repeated rolling zone restarts, the expectation is that we introduced a mismatch between data on certain environments that was causing the hitching. (Side note: This issue has nothing to do with the nanite timer, as some have theorized.) G15 errors: We're currently experiencing intermittent issues with gateways getting into a bad state. Sometimes a gateway will stop letting traffic through, which means that certain people won't be able to reach the server (resulting in the G15 error.) Those bad gateways need to be restarted manually after a problem is identified. We've added additional logging to the Live environment that will help us diagnose the cause of these gateway collapses. W... Read more

G15 Errors on Emerald 5/3 Updates Here

Post
    Mithril on Forums - Thread - Direct
Hello everyone, we are continuing to look into this severe issue. As we make further developments we will continue to keep you posted. Please refrain from reporting this further until we post another update. Further updates will be shared in this thread. We will be having a hotfix tomorrow to address the hitching on the server and we'll have a note about the G15 progress later today.

03 Apr




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