[2022] Can't open the game

Hey there, @llustrious, I'm sorry to hear about this!

Did you receive an error when this occurred? If so do you have a screenshot? I'd be glad to take a look! Also, please try verifying your game files and let me know if anything changes.

@llustrious, thank you for the screenshot! And I'm sorry to hear you're experiencing this issue as well, @Adorablood. Please try these steps and then try launching the game again. Feel free to let me know if you have any questions!

@llustrious @Adorablood @AKD1907 @XionSeto @Zombwars77 I've seen similar reports of this crash happening for other players, and here is what has worked so far:

• setting the primary gpu to run Rainbow Six Extraction
• a clean install of your gpu drivers (AMD or Nvidia) to make sure the latest is on your system and installed without issue.
• disable all unnecessary background applications before launching the game.

Confirm for me that these steps have been completed. Let me know if you see any changes, and thank you all for your patience while the team looks into this for you.

Hey there folks.

Sorry to hear about your issues with crashing/freezing.

If you have attempted all of the steps suggested above by Ubi-Plush and the issues have persisted please also check this thread, in particular the the post by Ubi-Keo.

If after doing so you are still experiencing issues please let us know and we can create a support case for you to submit your msinfo and dxdiag files to us for further investigation.

Thanks

@ZAWARUDO_WRY

Hey there.

Unfortunately we are only able to offer official support in English from this forum. If you are able to translate to English we'd be happy to assist you further here, otherwise we would recommend opening a support case with us as we do have Chinese language support available there.

Thanks.