Original Post — Direct link

Topic basically is my problem. God knows why Microsoft didn't renew it automatically, it did so before, it's not new. It's linked to my Paypal and there is always money there available.

Anyway I renewed my Xbox Game Pass immediately and made a case with Ubisoft 48h ago but so far not much help. I can't re-activate the game (make link between Xbox Game Pass and Ubisoft) because I already did that.

As far as Ubisoft Connect is concerned, the game is installed but I'm not allowed to play it 😞

Anybody had this situation before? How did you get it resolved?

Thanks
Vincent

over 2 years ago - Ubi-Peach - Direct link

Hi @vettigevinne! We are aware of this issue, but I can see your case has been escalated to a specialist. Once they have any updates, they will be reaching out to you as soon as possible! I apologize for this inconvenience.

over 2 years ago - Ubi_Plush - Direct link

@hviktor95 @carlospixelpony @Pertl90 Our Support team will promptly assist each of you with regaining access to the PC Game Pass version of Rainbow Six Extraction.

Please create a support ticket on our Help site. From there, a Support team member will contact you to resolve this asap.

over 2 years ago - Ubi-Peach - Direct link

Hi @savexoo7! Please start a support case with us and we would be happy to get this resolved.

over 2 years ago - Ubi-SpaceCats - Direct link

@flash_bulb Hey there, I'm very sorry to hear about the frustration this has caused you. Please understand that our teams are experiencing a high volume of contacts at this time. I see that your case has been escalated to specialist, and as soon as there is an update, a member of our Support team will be reaching out to you.

Again, I do apologize for this inconvenience.

about 2 years ago - Ubi-SpaceCats - Direct link

@nto-tbg Hey there! Please reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs, and they'll get this sorted for you.

If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account.