Original Post — Direct link
I know it is caused by age restriction but the account I am logged in with is over 18. Tried it several times and I got the same answer every time. Can someone help?
over 9 years ago - Ubi_Jax - Direct link
Hi ToZa97 and welcome to the forums.

Can you advise which account you used? The account you're posting on the forums with is still under 18 and as such you'd not be eligible for the Closed Beta.

Thanks.
over 9 years ago - Ubi_Jax - Direct link
Originally Posted by ToZa97
Thanks for replying so fast,
I tried it also with my other account toza6493 but it did not work either.
If you continue to have issues with your key, please contact our Technical Support Team HERE. Please ensure to provide a copy of your key and as much information about your issue.

Thanks.
over 9 years ago - UbiSoftSempai - Direct link
Originally Posted by TheSequacious
I turned 18 in March of this year and my DoB is incorrect on my account. My Date of Birth on UPlay is set as 15/11/1997 when it is in fact 19/03/1997. When I attempt to change it by editing my details it reverts back to 15/11/1997 no matter what I do. The support pages are useless as there's either always an error or the question/request just doesn't submit.
Hello TheSequacious,

In order to change the birthdate on your account, please call your regional support center. Our support staff has the ability to change the date of birth on your account. Thanks!
over 4 years ago - Ubi-Redbeard - Direct link
@dom13319 - please reach out to our live chat support here for assistance with this.





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