Hi, I bought Rainbow Six Siege from Steam. Since I shared my computer with my family, I opened the game with my own Steam account without knowing that I had another Ubisoft account open. For this reason, the Ubisoft account that is open with the game account is confused and gives an error. After this day, when I wanted to open the game with my own Ubisoft account, I received an error. That's why I can't play the game. Please help me. Thank you.
Hello @Silenttdeath thank you for explaining you have more than one Ubisoft account.
Please get in touch with us privately using one of these links so we can help you further >> https://www.ubisoft.com/help/contact
When you contact us, please let us know the following information >
• Ubisoft username you may have used if you have more than one account
• Any email addresses you may have used with your Ubisoft account
• Name of the game you are trying to launch
• A screenshot of your proof of purchase Steam >
https://www.ubisoft.com/help?article=000061770
Hello @Silenttdeath thank you for explaining you have more than one Ubisoft account.
Please get in touch with us privately using one of these links so we can help you further >> https://www.ubisoft.com/help/contact
When you contact us, please let us know the following information >
• Ubisoft username you may have used if you have more than one account
• Any email addresses you may have used with your Ubisoft account
• Name of the game you are trying to launch
• A screenshot of your proof of purchase Steam >
https://www.ubisoft.com/help?article=000061770
Hi there @Silenttdeath thank you for providing those details on your case. I have retracted your case number, however I do see your case is open and will be reviewed further by our agents as soon as possible. I apologize that some higher than average contact volumes may result in a delay, but please rest assured you will see a response as the teams help to locate the correct account.
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